Service and Maintenance | Flanders
You can download and re-print your system description card if it has been removed from your system:
System Info cards include information on required maintenance and how to bypass your system in an emergency.
- UV Light
- Water Softener
- pH Neutralizer
- Arsenic Removal System
- Bubble-Up System
- Card- Reverse Osmosis (RO)
- Chlorination System
- GAC (Carbon) Tank
- Resetting Your Timer: locate your equipment manual here and follow the printed instructions.
- Stop the beeping from your UV system: choose one:
- Sterilight Model
- Sanitron Model
- My system is leaking when it regenerates. What should I do? Wait until your system has completed regeneration, and then simply unplug the electric cord. This will stop the system from regenerating, then call our office and set up a service appointment. During the time your system is unplugged, water will still pass through the system but once the capacity of the system has been reached, untreated water will flow to the home. It is important to call and set up a service appointment as soon as you disable the power to your system.
- My system is constantly leaking. What should I do? The best option is to BYPASS YOUR SYSTEM as described on the System Info Card above that matches your system. Bypass your system and call our office to set up a service appointment. During the time your system is in bypass, untreated water will flow to the home. It is important to call and set up a service appointment as soon as you bypass your system.
- My system is running constantly. What should I do? If your system has been running for more than three continuous hours, if possible, call our office for assistance with stopping the cycle or bypass the system as described on your system info card and unplug the electric cord then call our office and set up a service appointment. During the time your system is in bypass, untreated water will flow to the home. It is important to call and set up a service appointment as soon as you bypass your system.
- How do I know if my neutralizer needs to be refilled? A neutralizer will typically need to be refilled annually (depending on water usage). The best indicator of when to fill your neutralizer is to shine a flashlight behind the fiberglass tank. This will illuminate the tank and make the calcite (neutralizer mix) level easy to determine. Your neutralizer is full when it is about 2/3 full to the top of the tank. If have very low levels of neutralizer mix in the tank, the pH will not be corrected. Call our office and set up a service appointment to refill your tank. [Important- some neutralizers also contain magnesium oxide (Corosex or Flo-Mag) – please call our office if you are filling the neutralizer yourself to determine the proper media(s)].
- How do I know if I need to add chlorine to my chlorination system? Visually inspect the level of liquid in the white plastic, semi-transparent “solution tank”. A flashlight may help you to see the level of solution remaining. If the solution is low (less than 5 gallons) follow the instructions on your System Info Card to make more chlorine solution. Take caution when handling chlorine. Call our office at least once per year to set up a service appointment on a chlorination system.
- How much salt do I need in my salt tank? There is no proper level for your salt in your salt tank. Generally, you should fill the brine tank with salt about 2/3 of the way full. You may see water in the brine tank, this is normal. If the brine tank appears dirty or brown, it may need cleaning. Plan and schedule your next service, then let the salt levels get low (only refill in small amounts as needed) and we can clean the brine tank for you at your next service. Call our office if you would like to set up periodic salt delivery or a service appointment.
Questions? Call us today 800-447-2366.
We can help you set up a service or maintenance visit.